Contact us

There are various ways to contact us for assistance.

Call us: 1800 355 028* Or, if you are calling from overseas: +61 3 8687 1861*

Email us Alcoa.Super@mercer.com

Write to us: Alcoa of Australia Retirement Plan
GPO Box 4303
Melbourne VIC 3001

For additional information about The Alcoa Plan and its key features, you can also refer to the Product Disclosure Statement available from the Documents & Forms section of this website.

*You can reach us between 8.30am and 7.00pm AEST/AEDT, Monday to Friday, except for national public holidays.

To contact the Plans Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

External Dispute Resolution

If you have made a complaint and you are not satisfied with the response provided, or 90 days has passed since your first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: 

Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.