Contact us

There are various ways to contact us for assistance.

The Helpline will close early at 6pm on the following days:

• Friday 24th December (Christmas Eve)

• Wednesday 29th December

• Thursday 30th December

• Friday 31st December (New Year Eve)

You can still request a call back should you need to speak to the Helpline urgently.

Call us: 1800 355 028* Or, if you are calling from overseas: +61 3 8687 1861*

Email us Alcoa.Super@mercer.com

Write to us: Alcoa of Australia Retirement Plan
GPO Box 4303
Melbourne VIC 3001

Inquiries and Complaints

Click here to view the Summary of Dispute Resolution Procedures factsheet.

For additional information about The Alcoa Plan and its key features, you can also refer to the Product Disclosure Statement available from the Documents & Forms section of this website.

*You can reach us between 8.30am and 7.00pm AEST/AEDT, Monday to Friday, except for national public holidays.

To contact the Plans Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

Alcoa of Australia Retirement Plan Pty Ltd ABN 80 065 702 454 RSE Licence L0002974, Australian Financial Services Licence #530684, as Trustee for Alcoa of Australia Retirement Plan ABN 80 928 800 255. This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence # 411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.